Interactiv kiosk system that makes multiple customer services virtually accessible with a personal customer experience.
Personal, Virtual, Multiple Service Providers
Kiosk
A kiosk that makes customer service virtually accessible with the usual convenience of traditional physical customer service.
Mobil Kiosk
The free-to-carry kiosk is built into a vehicle to make customer service physically available anywhere.
Eye contact
Kiosk solutions allow you to maintain eye contact between the customer and the customer service representative.
Two-way document sharing
Communication with the same convenience of physical customer service using a two-way shared workspace.
Discreet, user-friendly technology
Simple, age-friendly interface.
Online mode
Easy web access to customer services within a single customer service system with kiosks.
Multiple providers on one platform
A physical kiosk can make multiple customer services available.
Vivien dispatcher service
Optional use of dispatcher service.
Secure integration with customer service systems
It can be easily and securely integrated into existing customer service systems.
Vivien
When can Vivien help?
Reaching new customers in small settlements
Customer service peak management
Providing expert staff regardless of location
Where can Vivien help?
Banking, financial services
Utility providers
Customer service tasks in insurance administration
When personal customer support is needed but it is costly to implement
Platforms
Multichannel Administration Otherwise
Vivien Kiosk
Vivien Kiosk
Vivien Points can provide full service for a given service provider at any time.
Vivien Mobile Kiosk
Vivien Mobile Kiosk
Vivien travels the country and provides a quality, personalized experience as a mobile helpdesk in smaller towns and cities.
Vivien Online
Vivien Online
The online version of Vivien supports most modern desktop and mobile browsers. It can be easily integrated into existing websites and customer service systems.
Customer Service
Customer Service
Special kiosk services can be controlled by the administrator, including the launch of predefined workflows, content sharing, and the use of kiosk cameras.
Video Identification
Easy video identification process for customers
Two-factor identification
Embedded in a website or from Vivien customer stand endpoints
Easy-to-use identification packages
Clear data management
The contract with Vivien is smooth!
Cooperation is more efficient with a pre-defined contracting process
We support a secure session with video and audio recording
Signature integration in real time
Benefits of the Vivien system
Customizable solution
One system, multiple platforms, choose your target audience, according to your needs
Customizable look
Easy online integration
Wide access
Personal customer service experience in smaller settlements as well
One administrator can serve multiple endpoints
Allows desk officers to work remotely, even from home
Cutting-edge technology solutions that do not require technical skills from customers
Innovative technology
Image and sound recording, easy retrieval
Supports omnichannel administration
Functions
Collaborative Content Share
The operator can share any content they want with the client and both can work on it together. Shared content can be a web page or a PDF document.
Peer To Peer
Video calls are dedicated between two parties
Video Identification
The two-factor video identification process, in line with the relevant MNB regulation.
Distributed Data Storage
The video and metadata storage can be stored inside or outside the Vivien system.
Adaptive Video
The quality of calls is adapted to the parties’ internet connection.
Security
ISO 27001 compliant security elements.
Vivien Safe API
Service providers can manage their data securely and integrate Vivien’s data into their existing systems.
Monitoring call statistics
Historical and real-time reports are available for calls.
Filling in individual questionnaires
Administrators can fill in a questionnaire set by the service provider at the end of the service.
Digital signature
Customers have the option to sign digitally in the process set by the service provider.
Collaborative document reading
At the Vivien endpoint, the document presented by the client can be scanned by the administrator and areas can be assigned in real-time.
Management of entitlements
User permissions can be dynamically configured. You can customize which administrator has access to which functions and which topics they can search.
Branding
Providers can set up their branding material, colors, logos, ads.
Queue Management
The capability-based queue management system allocates incoming calls based on the capability groups defined by the service provider.
QR Code
Send and read QR codes
Customer satisfaction measurement
After the transaction, the customer can provide immediate feedback via the electronic interface.
Integration of individual peripherals
If required, it is also possible to integrate specific hardware devices, e.g., signature pad, card reader, scales.
Have a question?
Sign up for a Vivien demo!